What we do

The intent of service enhancement and process improvement is to evaluate how you do what you do, and optimize opportunities to improve. Our goal is to improve the York experience for our students, researchers and staff, and ensure that their needs are met.

At PRASE, we focus on value: value to students, value to employees, value to researchers. By focusing on improving processes that add value, York will see great benefits and improvements in quality, timeliness and costs.

Program information pertaining to specific projects and York processes has been moved to the employee intranet. York employees are invited to visit yulink.yorku.ca to view detailed documentation. If you are an external visitor, please contact prase@yorku.ca to request documentation.York employees are invited to visit our yu link pages for our current project list and access to project documentation.